Continuous learning and skill development are paramount in the evolving professional landscape. Individuals and organizations must adapt to Industry changes and advanced technologies to remain competitive and future-proof careers and businesses.
Why Change is Needed?
When COVID-19 hit hard, a prominent online grocery store in the United States received much more orders than usual. With rapidly rising demand, they urgently required extra customer service representatives to address the increased call, chat, and email volumes. The high attrition rate in the training classes posed a significant challenge.
TechNeptune assisted the US-based grocery delivery service, effectively mitigating its 17% decline. Through strategic interventions and tailored solutions, we ensured smooth operations and improved customer support, contributing to the company’s ability to navigate turbulent times flexibly and efficiently.
As part of our comprehensive recruitment process, we implemented our assessment methodology to identify and eliminate candidates lacking fundamental technical skills. Our evaluation centered on various aspects, including typing speeds, computer literacy, cognitive skills, and attention to detail.
Furthermore, prior to presenting candidates to the client, we conducted video interviews with each individual. This step ensured their familiarity and comfort with virtual meeting tools, which was crucial as the training was conducted virtually.
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